IBM says 99.8% of mainframe market not enough, we want it all
August 12, 2008
By Jeff Gould, CEO & Director of Research, Peerstone Research
Here’s an interesting story about a guy who has had several horses shot out from under him by IBM, and has finally decided to shoot back.
Steven Friedman is the President of Tampa-based T3 Technologies, which has been in the business of selling IBM-compatible mainframe systems to low-end and midrange users for 16 years. For the first 14 of those years T3 worked hand-in-hand with IBM to build out a segment of the market that was too small for IBM’s own royally compensated sales force to bother with. In the mid 1990s T3 became the leading reseller of IBM’s innovative PC-based mainframe systems and was one of the very first certified members of IBM’s Business Partner channel program. In the early 2000s T3 started selling Fundamental Software’s FLEX-ES mainframe emulator in a bundle with off-the-shelf Intel-based servers. This system, dubbed tServer, wasn’t an IBM product, but it was based on an IBM patent license and filled a gap in the low-end mainframe market that IBM’s own product line didn’t cover. For every tServer that T3 sold, IBM collected a patent royalty from Fundamental Software, and then sold mainframe OS and middleware licenses to the end customer – since without IBM software the emulator was of course perfectly worthless. In many cases IBM even financed the customer’s purchase through IBM Credit Corp.
The customers who bought tServers were a mix of production users and developers. And though the machines typically produced a fairly modest 8 to 60 mainframe MIPS, not all of the users were small. One customer was the U.S. Air Force, which apparently still runs tServers to process data from its AWACS flying radar aircraft. Another was the French Air Force (check out this interesting snapshot of a French AWACS escorted by delta-winged Mirages).
But in the fall of 2006 IBM abruptly terminated its long-standing relationship with T3. The trigger seems to have been T3’s plan to launch another line of mainframe-compatible systems based on technology from a hot new VC-funded Silicon Valley startup, the now defunct Platform Solutions (aka PSI - see my earlier post entitled Goliath slays David). Leveraging intellectual property it thought it had legitimately acquired from plug compatible manufacturer Amdahl, PSI had developed an Itanium-based firmware emulator of IBM's mainframe instruction set. Although T3's new PSI-based systems weren’t intended to compete with the high-end of IBM’s z/OS mainframes, they offered more MIPS than FLEX-ES and could run the 64 bit versions of IBM’s software. For reasons that are not entirely clear this very modest competitive threat provoked a frenzied reaction from IBM. In the space of a few weeks Big Blue refused to renew its patent licensing agreement with Fundamental Software, filed suit against PSI for patent infringement, and announced that it would end its decades-old practice of selling its mainframe operating systems and middleware to users running non-IBM hardware.
Overnight T3 went from a booming business with over 600 installed customers worldwide to a company that literally had nothing to sell. Friedman was forced to layoff 40 of his 50 employees, keeping only the all-important engineering staff. Since the Department of Justice had already decided in 2001 to dissolve the famous Consent Decree which had for half a century compelled IBM to play nice with competitors, there was apparently nothing to prevent Big Blue from getting away with this egregious instance of squashing the little guy.
Personally I’m a little taken aback by the ferocity of IBM’s assault on such tiny and seemingly insignificant competitors as PSI, T3 and Fundamental Software (and really it would be more accurate to call them “coopetitors” because they were all paying royalties or commissions of some kind or another to IBM). What accounts for such overkill? The only half-way plausible explanation I’ve heard is PSI’s disclosure in one of its court filings that IBM’s actions had derailed a projected acquisition of PSI by HP. Given that PSI’s technology was based on Itanium and that HP is the only major server vendor still betting in a big way on Itanium, such a deal would have made a lot of sense. And I can certainly see why it would have scared the dickens out of a few people sitting in corner offices back in Armonk. Last May’s $14 billion acquisition of EDS was proof that Mark Hurd’s HP intends to give IBM a run for its money in enterprise IT.
But now that HP and PSI are out of the picture, Friedman’s T3 and his one-time supplier Fundamental Software (which seems to have gone into quiet mode lately) are just about the last holdouts against IBM’s drive to acquire total ownership of the IBM-compatible mainframe market. It’s worth noting that just a decade ago, when the Consent Decree was still in force, this market was hotly contested by such heavyweights as Amdahl, Fujitsu and Hitachi. But Friedman calculates that by 2006, with all the plug compatible vendors gone except for T3, IBM's share of the market had risen to 99.8%! Friedman says he was perfectly content to live with his 0.2% share, though one suspects he might have been happy to see it rise to, say, 0.4% or even 0.5%. But with T3 now on the sidelines, IBM's share has zoomed to 100%. Golly, where are those fire-breathing antitrust litigators from the Department of Justice when you really need them? I’m usually not a big fan of government intervention in private markets, and I thought DoJ’s attempt to stop the Oracle-PeopleSoft deal a few years back was thoroughly misguided. But 100% of the market is definitely taking a good thing too far. Especially since, as IT industry watchdog group CCIA points out, IBM is now in effect telling users of its mainframe operating systems and middleware that they no longer have any choice but to buy IBM’s own hardware, since all the competitors have conveniently gone belly-up. In antitrust lingo that’s called “tying” and it’s definitely naughty. Friedman agrees, because his company has announced that it intends to file a formal antitrust complaint against IBM in Europe. (He's already suing IBM in the U.S., the legal brief posted on T3's web site gives a rare public glimpse of what goes on behind the scenes in these cases.)
Ah, those Europeans, they can be tricky sometimes. Whenever they see a big American company that has been unusually successful – Microsoft and Boeing are examples that come to mind – they tend to see red. Whether or not their regulatory regard will be fearsome enough to scare off Big Blue remains to be seen, but this is certainly a story that bears watching.
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IBM
Mainframe
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Reader Comments (7)
Odd that T3 wanted to sidestep IBM and deal with Amdahl ... If T3 is such a loyal IBM partner, why the side deal with a clear IBM competitor ...
Good thing we're running Unisys Clearpath servers, then. :-)
My opinion on the matter is that in part IBM screwed up when marketing their ESL licensing structure to support the Intel based VSE market. IBM seems to have gave little thought to the fact that after the initial investment that they would no longer get any revenue from ESL customers. In the end we were forced to move to another platform; IBM's iSeries. Unfortunately, many others face the difficult task of finding a new direction for themselves. Fundamental Software provided a good solution to many a company with limited resources.
There are two distinct groups of FLEX-ES users: The PWD users who have renewable licenses and commercial users who have permanent licenses. When the PWD licenses expire they can no longer be renewed. IBM has taken no action against the current commercial licenses. However no new commercial licenses will be issued.
I happen to be lucky to have a commercial license so at present I’m safe. And there are many others like me. So, IBM does not have 100% of the current market but it does for new equipment.
I would assume a good many of these customers are Ma & Pa developers of toolsets or applications that commercial customers use on their big Z proprietary operating systems. Now they'll have to scramble to find an outsourcer, or enter into an agreement with a client for a development lpar on the client box. This further pressures the bigger customers to migrate away from Z. Dumb, dumb, dunb, IBM.
I've worked on the the following machines - P/500, P/520, Integrated Server, MP3000 and a Flex box. Literally every single low end box IBM has rolled out. Of all of these, only the Flex box was purchased through T3 and had the least support of any of he machines we owned.
The T3 installation guys style of skills transfer was "Shut up and watch." T3 gave us nearly no support or documentation. In fact, I had to point out to THEM the little documentation they did give us had their own letterhead upside down and backwards.
When I called to ask a question, they assumed I knew about their new procedures, which were neither announced or documented. In fact, I had to get into the habit of calling the company and asking, "What procedures have changed since I last called?"
Put simply, getting them to support their users was like pulling your own teeth.
In asking how to back up disk slices, I begged them for a script. Once I got it, T3 then asked I send their script back to them so they could see what it was like when it was running.
This isn't to say T3 didn't hire good people. They did. There were two of them and we were never allowed to call them. The only time we got to talk to them was to point out the first level goofball was blatantly wrong in their answers.
T3 didn't like submitting problems or questions via email even though you could provide far more details this way. You could email them, but you had to call them to tell them to check their email.
Part of the reason they hated email could have been that their first line support, John Knorr, was illiterate or simply unable to comprehend the written word.
At least three different problems, I provided documented the problem via email. Knorr then proceeded to call back and ask questions that were clearly detailed in the email.
T3's support policies and personnel were substandard even by Microsoft standards. I doubt if anyone really misses them.
I certainly won't.
I can't imagine things being as bad as DevoutOccamist expressed. We were also a T3 customer; covering two 3-year leases of "tServers" (IBM eServers running FLEX-ES under SCO UNIX). At each install of our tServer, the technician was very professional and knowledgable. He fully documented everything we needed to know in a binder as the system was set up, which was left with us for easy reference. Training was performed so that we knew how to make configuration changes in FLEX and everything was covered. With each lease, we received a certain amount (1 year?) of support, but I never really got to know the support people very well at T3, because these machines just ran; and ran, and ran, and ran.
I do support, myself, every single day and I think that no good can come of flaming someone by name so badly in any forum. Even the best of us have issues we know we could have handled better. If the poster's comments are 100% accurate, then so be it - but we should not personally attack people. It could be they are personally at fault... yes. But, it could also be that there were circumstances which directly contributed to the end results and that the person mentioned had no control over. Bad form; I must say.